Manual

Everything you need to know to get the most out of BedFlow — from your first booking to housekeeping. Click a topic on the left or use the search bar.

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Getting started
9 articles
  • Welcome to BedFlow
  • Getting started — the step-by-step plan from new account to first booking
  • Guided tour — BedFlow in 5 minutes
  • My property — your property settings
  • What makes BedFlow unique? — The WhatsApp-first guest flow
  • + 4 more…
Rooms
9 articles
  • Creating a new room
  • Rate management — base prices, rate profiles and price calendar
  • Restrictions — min. nights, arrival and departure days, stop sell
  • Length-of-stay discounts — a discount from X nights
  • Setting up BedFlow for holiday homes
  • + 4 more…
Bookings
7 articles
  • The room overview — your home screen for every day
  • Check-in, check-out and settling the bill
  • Manual booking (phone or walk-in)
  • Changing, moving and printing bookings
  • Blocking rooms — closing a day or period
  • + 2 more…
Payments
8 articles
  • Automatic payment confirmation
  • Invoicing — proforma, final, PDF, UBL
  • Discount codes & gift vouchers
  • VAT & tourist tax
  • Setting up Mollie
  • + 3 more…
Email automations
3 articles
  • Automated messages — the guest journey
  • Message templates — the texts of your emails
  • Finding sent emails
Guest portal
4 articles
  • The guest page (guest portal)
  • Guest page editor
  • White-label guest page
  • WiFi — one place, plus a QR card to print
Housekeeping
5 articles
  • Housekeeping module — activating it and adding housekeepers
  • Housekeeper portal — what does the cleaner see?
  • Schedule — who cleans when?
  • House-manager digest via WhatsApp
  • Cleaning checklist — inventory, quantities and photos per clean
Communication
7 articles
  • Communication log
  • Guest messages — Booking.com, Airbnb and WhatsApp in one inbox
  • Reviews from your channels
  • WhatsApp via TextMeFlow (free from Starter)
  • Editing WhatsApp templates
  • + 2 more…
Integrations
22 articles
  • Integrations — overview
  • Connecting channels via Channex (channel manager)
  • Connecting Booking.com
  • Connecting Airbnb
  • Connecting Expedia and Vrbo
  • + 17 more…
Insights
8 articles
  • Statistics — how to read the dashboard
  • Revenue per month and per room
  • Guest origin and revenue per channel
  • Cancellations and booking window
  • Full occupancy, wellness and extras
  • + 3 more…
Customers
1 article
  • Managing customers (debtors)
Products & extras
5 articles
  • Managing products & extras
  • Wellness bookings
  • POS — charging bar & consumption
  • Mandatory fees (cleaning, linen)
  • Bar QR — scanning and paying for drinks
Support
3 articles
  • How our support works
  • Bug or question — what costs what?
  • Creating a ticket
Migration
7 articles
  • Importing your existing data
  • Migrating from MyTourist to BedFlow
  • Generating an API key in MyTourist
  • Parallel phase with webhooks
  • What do I do after the migration?
  • + 2 more…
Legal
4 articles
  • Privacy policy
  • Terms of Service
  • Cookie policy
  • Data Processing Agreement (DPA)
My website
2 articles
  • Building your website and setting up your own web address
  • AI discoverability (AIEO) & llms.txt