Wellness bookings
Updated on 2026-04-26
If you have created a wellness product (sauna, jacuzzi, massage, …) and it is bookable by the guest, guests can reserve a time slot via the guest portal — separate from or together with their overnight stay. Daily → Wellness bookings gives you an overview of all scheduled sessions.
What do you see?
A list of all wellness reservations: date, time slot, guest, product (which wellness session), number of persons, status (confirmed, pending, cancelled) and payment status.
How does the booking flow work?
- The guest logs in to their portal (from the confirmation email or via magic link)
- Clicks Reserve wellness
- Chooses a product (e.g. "Sauna 90min")
- Picks a date and an available time slot
- Confirms — a proforma is generated immediately, and they can pay straight away via Stripe or Bancontact
Frequently asked questions
How do I define available time slots? Per product you can configure the opening hours and the duration of a session in Manage → Products. BedFlow automatically generates bookable time slots from that.
Can several guests book the same session at once? By default a time slot is exclusive: one guest → one slot. Per product you can switch this to shared (e.g. group sauna).
What if a guest cancels last-minute? Wellness cancellations follow the same rules as bookings — configure these via General settings → Cancellation period.
Related
- Managing products — creating a wellness product
- Guest portal — how guests reserve